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Mobile printing

Bytes have deployed several devices across campus in document centres, departments, labs, residences and print rooms for all printing needs from normal desktop printing to bulk and secure printing.

 

Mobile Printing Setup Specifications

 

Printing setup on a Windows Device

  • Mobility Print only supports Microsoft Windows 7 and above
  • Download the mobility print installer.
  • Open the downloaded installer in the web browser
  • Select run, preferred langue and agree to terms and conditions
  • Select your preferred printers for use on mobile printing
  • Enter Papercut username and password
  • NB: Remember when printing to select one of the printers selected when mobility print has been installed

Printing setup on a Mac Device

  • Mobility Print only supports MacOS Yosemite and above 
  • Navigate to System Preference
    • Print & Fax or Print & Scan
  • Click the    icon under the Printer list    
  • Select Add Printer / +
  • Select a Printer. The Name, Location and Use will be displayed
  • Verify that Use is set to Secure AirPrint
  • If Secure AirPrint is not displayed:
    • Close the Add dialog
    • Dosconnect from the network, then reconnect to it again
    • Verify if you can see Secure AirPrint. If not contact the System Administrator
  • Click Add
  • Two print queues will be available:
    • UCT_Mobile_Follow
    • UCT_Mobile_Follow_BW
  • When prompted upon printing enter the user Papercut username and password   

Printing setup on an iPhone/ iPad

  • Mobility Print only supports iOS  9.2 and above
  • Ensure the iPhone/iPad device is connected to the UCT wireless network
  • Selected the preferred document, select Print and AirPrint will find the nearest printer on the network

Printing setup on an Android Device

  • Mobility Print only supports Android 4.4 and above on phones and tablets from Google, Samsung, HTC   
  • Ensure the Andriod device is connected to the UCT wireless network
  • Install the Mobility Print app from the Google Play Store
  • Click the    icon under the Printer list    
  • Launch the App
  • Tap Android settings
  • Tap Mobility Print
  • Tap Enable toggle
  • Exit Android Settings
  • Printing is now enabled. When prompted, enter Papercut username and password.

Printing setup on a Chromebook

  • Mobility Print only supports Chrome OS with Chrome version 43 and above for Chrome Apps and version 53 and above for Android Apps
  • Ensure the device is connected to the UCT wireless network
  • Install the Mobility Print Chrome app  
  • If printing from an Android application such as Microsoft Word:
    • Enable Google play store as a  user or as an Administrator
    • Install the Mobility Print app from the Google Play Store
    • Tap Android settings
    • Tap Mobility Print
    • Tap Enable toggle
  • Printing differs depending on the app used. More information can be retrieved from the documentation on the app itself.
    • Eg: Printing from Microsoft Word press Ctrl+P, select a printer and click print
  • When selecting a printer to print from ensure it is a mobility print printer identified by the Papercut icon PaperCut logo
  • When prompted enter Papercut username and password

 

Support

All Xerox Devices are managed and maintained under a central managed solution, UCT Managed Print Services.

Support hours are:

Onsite support: 8:00 a.m. – 4.30 p.m.

Telephonic support: Weekdays: 8:00 a.m. – 8:00 p.m. and Saturdays: 9:00 a.m. – 5:00 p.m.

After hours telephonic support: Tel 021 650 4815 (This number is routed to the afterhours support centre. Please request to speak to the UCT standby personnel).

Your service delivery team:

Contact Us

Tel: 021 650 4815
Email: xerox.uct@bdsol.co.za

Helpdesk Hours

  • Onsite support: 8:00 a.m. – 4.30 p.m.
  • Telephonic support:
    • Weekdays: 8:00 a.m. – 8:00 p.m.
    • Saturdays: 9:00 a.m. – 5:00 p.m.

 

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