When the printers are successfully installed across campus, you will need to use the Papercut software to print. The software will automatically be installed on staff members' Windows machines that have Zenworks installed. If you do not receive the software update via Zenworks, or if you have a Mac, you will need to manually install the software.
Follow the instructions on using the printers are available on this website.
Your department will need to generate a purchase order (PO), based on the quote, which you will then need to send to us.
Once we receive the PO, your funds will be loaded within 48 to 72 hours.
How do I get a refund if my job didn’t print correctly?
If you experience a problem when printing in the document centres, one of the Bytes staff members will assist you by either printing the job for you or putting in a request that your money be refunded. Please note that the refunds can take up to 48 hours.
How do I print via my mobile device?
This service is not yet available, but we will inform you as soon as it goes live.
Is scanning to email secure?
Yes. You can only send emails to a UCT email address.
I scanned to email but there is nothing in my mailbox.
There could be a number of reason for this, including issues with the UCT Network or the device itself. Try scanning from another Xerox device and if the issue persists, log a service call with the Bytes Document Solutions MPS Call Centre.
How do I use the print and copy services as a visitor at UCT?