FAQ

How do I use the new system?

When the printers are successfully installed across campus, you will need to use the Papercut software to print. The software will automatically be installed on staff members' Windows machines that have Zenworks installed. If you do not receive the software update via Zenworks, or if you have a Mac, you will need to manually install the software.

Follow the instructions on using the printers are available on this website.

How do I set up my PIN code?

You will need to set up a PIN code the first time you use a printer. Follow these instructions to set it up.

How do I print/scan/copy?

View the Using the Printers web article to see how to use the various services.

How do I manage my account?

Use the MPS portal, https://mpsportal.uct.ac.za, to manage your account, change your PIN code, view a history of your print jobs and printing costs, and more.

What are the benefits of the new system?

The What's New web article provides a detailed overview of the new and improved features of the Xerox printers.

What do I do if something goes wrong with a printer?

Report printer-related and UCT Managed Print Services issues to the Bytes Helpdesk. Upon logging a call, you will need to:

Quote the serial number of the printer, which can be found on the label affixed to the printer (see below), or
Quote UCTSW, specifying software issues

Bytes Document Solutions MPS Call Centre

Tel: 021 650 4815
Email: mpscallcentre@bdsol.co.za

Hours:

Onsite support: 8:00 a.m. – 4.30 p.m.
Telephonic support:
- Weekdays: 8:00 a.m. – 8:00 p.m.
- Saturdays: 9:00 a.m. – 5:00 p.m.

View the document centres' contact details.

What are your service hours?

Onsite support: 8:00 a.m. – 4.30 p.m.
Telephonic support:
- Weekdays: 8:00 a.m. – 8:00 p.m.
- Saturdays: 9:00 a.m. – 5:00 p.m.

Where are the document centres located & what are their telephone numbers?

The document centres' locations and opening hours are available on the Contact Us webpage.

Where are the print & copy machines located?

View the complete list of available devices across campus.

When will my printer be installed?

Please check the rollout schedule to see when printers will be available in your area.

Will printing costs change at UCT?

Printing costs will marginally change with the introduction of the new printers.

What will happen to my printing credits when the new system rolls out?

Your current print credits will all be transferred to the new system as it is rolled out to campus. We do, however, recommend that you do not purchase large amounts of new printing credits before year-end, 2018, unless you need to.

How do I load printing credits?

Credit loading is only available at the GSB and Medical School campuses. Presently, you will have to load credit manually, by going to the document centre, where one of the assistants will help you purchasing credits.

Where are the cash boxes located?

1. Chancellor Oppenheimer Library, in the 1st Floor Printing Room
2. Medical School, Student Lab in the Anatomy Building

How do I print via my mobile device?

This service is not yet available, but we will inform you as soon as it goes live.

Is scanning to email secure?

Yes. You can only send emails to a UCT email address.

I scanned to email but there is nothing in my mailbox.

There could be a number of reason for this, including issues with the UCT Network or the device itself. Try scanning from another Xerox device and if the issue persists, log a service call with the Bytes Document Solutions MPS Call Centre.

How do I use the print and copy services as a visitor at UCT?