You will need to use the Papercut software to print. The software isl automatically installed on staff members' Windows machines that have Zenworks installed. If you do not receive the software update via Zenworks, or if you have a Mac, you will need to manually install the software.
View the Using the Printers web article to see how to use the various services.
How do I manage my account?
Use the MPS portal, https://mpsportal.uct.ac.za, to manage your account, change your PIN code, view a history of your print jobs and printing costs, and more.
What do I do if something goes wrong with a printer?
Report printer-related and UCT Managed Print Services issues to the Bytes Helpdesk. Upon logging a call, you will need to:
Quote the serial number of the printer, which can be found on the label affixed to the printer (see below), or
Where are the document centres located & what are their telephone numbers?
The document centres' locations and opening hours are available on the Contact Us webpage.
Where are the print & copy machines located?
View the complete list of available devices across campus.
How do I get paper or toner?
The replenishment of paper and toner gets monitored by our software and will get replenished proactively.
In the event that you have run out of paper or toner and it has not been replaced, please contact uctmps@altron.com or call 021 650 1549. Paper and toner will be delivered within an hour.
Your department will need to generate a purchase order (PO), based on the quote, which you will then need to send to us.
Once we receive the PO, your funds will be loaded within 48 to 72 hours.
How do I get a refund if my job didn’t print correctly?
If you experience a problem when printing in the document centres, one of the Bytes staff members will assist you by either printing the job for you or putting in a request that your money be refunded. Please note that the refunds can take up to 48 hours.
How do I print via my mobile device?
View the Mobile print web article for step-by-step instructions.
Is scanning to email secure?
Yes. You can only send emails to a UCT email address.
I scanned to email but there is nothing in my mailbox.
There could be a number of reason for this, including issues with the UCT network or the device itself. Try scanning from another Xerox device and if the issue persists, log a service call with the Bytes Document Solutions MPS Call Centre.
How do I use the print and copy services as a visitor at UCT?
