Announcement: The printing system has been stabilised and printing delays and errors have been resolved, after certain fixes were implemented during an emergency printing maintenance slot. The UCT MPS solution is being actively monitored by Bytes and PaperCut, and strategies are in place to resolve any issues that might present going forward. Should you continue to receive errors or experience problems, please report them to the Bytes Document Solutions MPS Call Centre.

A new service, covering printing, copying and scanning, called UCT Managed Print Services was introduced to campus in 2019. Bytes Document Solutions (Xerox) were selected as the new printing vendor on campus and new printers have been rolled out campus-wide.

What you need to do 

With the introduction of the new printers, you will need to use the Papercut software to print. The software will automatically be installed on staff members’ Windows machines that have Zenworks installed. If you do not receive the software update via Zenworks, or if have a Mac, you will need to manually install the software.

Get help

For help with printing issues, please contact the new helpdesk:

Bytes Document Solutions MPS Call Centre

Tel:  021 650 4815

Email: xerox.uct@bdsol.co.za

Hours:

Onsite support: 8:00 a.m. – 4.30 p.m.

Telephonic support:

Weekdays: 8:00 a.m. – 8:00 p.m.

Saturdays: 9:00 a.m. – 5:00 p.m.

NOTE: Certain print features are not available as yet. Regularly check our Service Status Indicator for an update on when these services will be made available.